Refund Policy

Last updated: 2026-10-01

Paid ReleaseDesk Cloud plans are sold by our Merchant of Record, Paddle.com Market Limited ("Paddle"). Refunds are issued through Paddle to your original payment method.

14-day money-back guarantee

If you are not satisfied, request a full refund within 14 days of your first payment for a new subscription. No reason is needed.

Renewals

• Annual plans: if you were charged for a renewal and did not intend to continue, request a refund within 14 days of the renewal charge. We refund the unused portion of the term.
• Monthly plans: renewals are not refunded; cancel before the next billing date to avoid a further charge. You keep access until the end of the paid period.

Plan changes

Upgrades are charged pro rata for the remaining period. Downgrades take effect at the next renewal and are not refunded for the current period.

Exceptions

We may decline a refund in cases of abuse, repeated refund requests, or violation of our Terms of Service. Charging back a payment without first contacting us may lead to suspension of the account.

How to request a refund

Email support@releasedesk.dev from the account email with your organisation name and the Paddle receipt number. We respond within 2 business days. Once approved, Paddle returns the money and the funds normally arrive within 5 to 10 business days, depending on your bank. You can also contact Paddle directly via paddle.net.

Taxes

Refunds include the tax that was collected on the refunded amount.

Enterprise agreements

Where a signed agreement differs from this policy, the agreement applies.